Batya S Fgc

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Verified Reviewer
| map-marker Or Akiva, Haifa District

Defective furniture and poor service in response

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IKEA Israel - Defective furniture and poor service in response
IKEA Israel - Defective furniture and poor service in response - Image 2

We bought two chest of bedroom drawers in early August. Besides this thousands of shekels of other items.

We paid for delivery and for setting it all up. The delivery was not that fast but it was a whole additional month before someone could come to build it all. His name is Nir and he was fabulous. Unfortunately, these two chests of drawers were defective and confirmed by the assembler.

He submitted the claim and no one has responded to us. Finally, we called and called and people from IKEA said they would get back to us which hasn't happened. The lady on the phone says she does not have people and does not know how to respond.

In the meantime, the bedroom is blocked with these chests of drawers and cannot be used. Please, please come and take them and give us a full refund or replace these two units already.

This is the worst service we can ever remember from any furniture company in Israel and the most dysfunctional.

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Pros:
  • Prices are reasonable up until now and variety
Cons:
  • Service timing and providing solution is dysfunctional and poor

Preferred solution: Replace the items right away and install/build them right away. It already took over a month to have them built and it is now heading into a third month.

User's recommendation: Before you pay for delivery and installment, find out when they will really deliver and assemble.

Jeff B Gxr

Other question

I forget to speak with you the destination is Ashdod . The transportation rishon letsion ad Ashdod Thanks
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Roger M Zzi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker West Jerusalem, West Jerusalem District

I did not receive my shipment

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IKEA Israel - I did not receive my shipment
IKEA Israel - I did not receive my shipment - Image 2
I set up my shipment to arrive between 1pm to 3pm on Aug 4th because I had a doctor's appointment at 10am. My phone was off. The shipment never came. I looked at my whatsapp and it showed someone called me approx 1015am. I called today to find out about my shipment and they couldn't find my order. They said someone will call. No call received. I wasted a day.
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Pros:
  • Nice stuff
Cons:
  • Delivery poor

Preferred solution: Deliver product or service ordered

Nadia L Rln

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Verified Reviewer
| map-marker Hod Hasharon, Central District

Complaint

I stood in the queue to have a meal at your Rishon branch restaurant. After waiting half hour I requested soup and was told sorry we have run out of plates/ bowls how crazy is this?? You sell plates / bowls and your restaurant ran out therefore no sale. Ofcourse I left without eating. Im very dissatisfied Sincerely Nadia Lerman
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User's recommendation: Supply more plates/bowls to your restaurant better much more than less.

Ahnaf Gsj

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Verified Reviewer
| map-marker Tel Aviv, Tel Aviv

Cancel an Order

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Sporadic delivery issues, products requested unavailable and earlier assembly unavailability three weeks out which is unacceptable.
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User's recommendation: Shop elsewhere

Anonymous
map-marker Netanya, Central District

Worst kitchen assembly and customer service ever seen

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IKEA came more than 12 times to perform assembly of my kitchen. After 3 years, drawers are fallen. It appears they fixed one screw where 4 are needed (as per the IKEA leaflet instructions). No screw nor furniture were left by their employees at the time of the assembly. Customer service is available by chat only (tried for 3 days) that send only automatic messages. Sent reminders, received the same automatic message. No answer, no one is coming back by phone or mail.
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Cons:
  • Poor service

User's recommendation: Don’t buy kitchen at IKEA. Materials and Assembly do not comply to sales and instructions.

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